Archive for December 9th, 2019

Not knowing

I am now in the area in Mumbai (New Mumbai) where there are lots of engineers. I gather it is a desirable place to establish headquarters. I can tell from the many 4 and 5 star hotels in the neighborhood. There is less traffic, it’s more open/less crowded than in Mumbai proper. There are shopping malls for, what I imagine, the young and monied educated elites like to have close by. It’s a modern side of Mumbai. Reliance, the big company that appears to have its fingers in countless economic ventures has its corporate HQ here. I am going to have lunch there tomorrow, with my Indian team mates and one of their clients. I am being presented as one of them.

The hotel is not quite the Holiday Inn. It has fewer stars than the international business hotel chains in the area. But it will do for one night, and the price is right. It also has a spa with reasonable prices. I got talked into an immediate massage by the owner of the ‘Pink Door Spa’ who told me excitedly that she is going to start a branch in Manhattan (there are relatives to implement this ambition).

She recommended I wait with dinner (not good to be massaged on a full stomach), and  talked me into a 60 minute Lomi-Lomi massage. Lomi-Lomi would relieve my tension and bad feelings. How did she know about my bad feelings about the motor cycle tour operator I wondered, and then handed over my credit card. I got an immediate 15% off, without asking. I think Mondays maybe slow days.

I can’t tell one massage apart from another, and sometimes wonder whether the masseuses can either, as the massages all seem rather similar. Except, that is, for the one where one is bathed in at least 2 liters of oil or have a slow drip-drip of oil on one’s forehead. 

After my massage and the recommended glass of water and cup of green tea (“you will feel hungry by then!”) and not knowing the neighborhood, I opted for an in-house dinner. In a fit of ‘I earned this’ I ordered a cocktail, the only one without syrup or sugar. It was served in a skull shaped glass (or is it a dog?) with a rusty screw cap and a paper straw through a hole in the cap. It tasted like really bad medicine. I did not earn that, but by now I had spent my alcohol money.

The hotel’s main dining room’s claim to fame is fish and is named accordingly: “Something Fishy.” But there was nothing fishy about the restaurant. I had my best meal yet: two giant tandoori baked prawns and a garlic naan that did its name honor. I think I am going to be sweating garlic from all my pores for days.

When I walked into the restaurant the waiter to guest ratio was about 10 (waiters) to 2 (guest, myself included). After a while more guests came in, and more waiters too. I settled into a warm corner in the over-cooled dining room. From my corner perch I had a good view of the comings and goings of waiters and staff. 

Decades ago, with an MSH colleague, since deceased, we played a game in a restaurant in Lesotho: spinning yarns about the other guests. We giggled until we were red in the face. I had so much fun spinning these yarns, partially because I was taught to never to judge people on their appearance – which is of course what we did, unapologetically. It felt rather naughty and irreverent.  Although it is more fun to do this with someone else it’s still a great pastime when dining alone. On my right was a dour looking German or Swiss guy (an engineer no doubt) who washed down his meal with only one beer (Swiss then?), hardly ever looking up from his smart phone. No desert. Then entered a group of 4 middle-aged paunchy Indians and one young Anglo-Saxon. Everyone drank whisky on ice, except the young man who drank German beer; once I heard him speak I settled on the Saxon part – a German engineer, just out of school (although when he smiled he looked older, maybe 35). 

I made him to be on his first trip to India, and watched how he related to his Indian table mates. At first, he was quiet but after two beers he was gesticulating wildly with his hands. I imagined he was telling what the Indian engineers needed to do to solve a sticky engineering problem. The Indians watched him politely, smiled now and then and stirred the ice cubes in their whiskeys. They were going to pay the bill, and they were here forever (unless they were going to emigrate to the US).

Watching the imagined drama being played out at this table reminded me of one of my many sins – talking too much about what I (thought I) knew to be true.  I did not always read the signs of polite listening very well. I know a bit more now (I’d like to think). Although I will be presented as a wise expert coming from far away (some of it true), I will have to walk a fine line between the wise, the expert and the novice (on India certainly) . I brought Ed Schein’s Humble Inquiry to remind me about curiosity and not knowing.

A quiet (wasted?) ‘no motoring’ day

After the long walk over uneven terrain yesterday, I returned to the hotel tired and sore. It was a good time to check out the spa and see if there was such a thing as a foot massage. There was no such thing but a ‘leg fatique remover’ seemed even better. It was as if the masseuse knew about all my joint problems and muscle tightness in my lower body, pressing in the right places, and finishing up with a bonus shoulders and neck massage. I came out feeling ‘relieved of my leg fatique’ and ready for a treat in the Saptami restaurant which served me a great breakfast in the morning. For the evening meal, I read in the elevator, loyal IHG customers would get a 25% discount. This amounted, essentially, to a free local beer and the remainder vanished after tips.

Back to my room I packed and set my alarm for (too) early so that I would be ready in case the motor cycle guide showed up at 7:30AM. It turned out I could have slept in as I learned he wouldn’t show up until 2PM. So much for an ‘full-day’ motor tour of the city.

I now had time to go for a swim in a large infinity pool on the roof. If it wasn’t for the enormous metropole surrounding us, as far as the eye could see, one would have thought to be on an exotic beach, complete with palm trees. I shared the pool with a flock of pigeons who must have adapted to sipping chlorine water as they flew to and from the pool with great vigor. They have taken up residency in a corner of the pool (not in the water) and didn’t budge when I swam towards them. This is clearly their pool but it didn’t look messy as one would expect. I assume someone must be cleaning their habitat frequently.

In the end the motor guide showed up at 3PM (still for a full-day city tour), so I canceled and had a bit of a shouting match with two rude company officials who blamed the miscommunication on me and the Holiday Inn and thus refused a refund. In return I crafted a rather unflattering review on Trip Advisor, serves them right! I was disappointed though, not only did I not have the city tour, I also wasted most of the day waiting for my guide.

I got an Uber driver who regaled me with stories about being in a call center (for Delta no less) and who may well be a more dependable tour guide when I get back, albeit it not on a motor cycle (my Indian friends did not like that idea anyways). I am now in my not so fancy but comfortable hotel in New Mumbai, close to the Reliance HQ where we will have a lunch meeting tomorrow. How well that meeting goes will determine whether I will be back here next month.


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