Archive Page 52

Assumptions

We moved into the Gorillas hotel in Kigali for two nights. Monday was an official holiday. We used it to align expectations around our roles and how to function well as a team. In the afternoon we met with our local colleague who is seconded to the organization, about which I have yet to learn a lot. My MSH colleagues who are here with me have worked with this organization for several years and provided me with some critical contextual information.

We checked several assumptions that are implicit in the retreat design and fine-tuned or micro-designed sessions wherever possible. The design won’t get tested until we take off, always an important moment when we learn about language and other challenges. Until that moment the whole enterprise is theoretical.

Later we discovered many more unverified assumptions as well as a number of miscommunications and misunderstandings which led to some very challenging facilitation acrobatics. One lesson I learned is that if the client says we meet from 8:00 in the morning till 7:30 at night I better challenge this right away. I know such long days are counterproductive but sometimes we give the client the benefit of the doubt. That was a mistake.

Back and forth

Lobster Cove on a cold crisp winter day, with snow on the ground and sunny blue skies is nearly as good as a summer day. Being home is bliss. We enjoyed a day by the fire, reading, catching up and cooking good food.

The wonderful mood was broken by the news from Holland of yet another friend succumbing to cancer; we were together last summer after the funeral of my ex. It makes one wonder, ‘who’s next?’

I took Monday off to catch up on various things pending, such as my renewal of my Global Entry pass, a wonderful arrangement that lets me bypass long lines coming back in the US. Tuesday was a day for various medical appointments. The best news came from the lab: all my numbers had improved, showing that my kicking off the sugar habit was now paying off. The addiction is gone; I can eat a corner of something sweet and leave most of it on the plate; I can have one square of chocolate without wolfing down the entire bar; I can (and did) decline my free birthday pastry from Panera.

I went to work two days, quiet workdays with not a whole lot to do other than preparing for my next trip which starts tonight.

We squeezed in a visit to the grandkids and took Friday off for that purpose. It was not quite a weekend but long enough to do multiple puzzles of Africa and Asia with Faro. He proudly showed me where Madagascar was and could tell me its capital with all its multiple vowels without missing a beat. I told him I was not going to Madagascar but to Rwanda instead, so now he is working on Kigali, a piece of cake after Antananarivo. We gave him the book ‘Africa Adorned’ so he can see who lives in those puzzle pieces he knows so well to place on the map.

And now it is time to get on board again, to Amsterdam where I will meet a colleague, and then onwards to the Gorillas hotel in Kigali.

Solo or team learning

The days are long when you are teaching with a team. Although physically more challenging (no breaks), psychologically it is easier when you are alone. You can do whatever you want when you are the only one running a workshop but is has some drawbacks: you are not helping younger staff to learn the trade and when you get feedback, if any coming your way (less and less so when you get older I notice), it is hard to digest it as you can filter out whatever you don’t want to deal with. Working with others is hard work. There are so many factors at play, and so many decisions to make.

You have to think hard, all the time, before saying something in your team. You have to always consider whether one’s first reaction is a judgment about the other or reveals more about oneself. You have to consider whether you are all on the same page (oops, we forgot to spent some time on teambuilding up front) or pursuing different objectuves. Is there shame involved when not knowing or making mistakes? If you have ever watched Brenee Brown’s TED talks on vulnerability and shame or thought about your own experiences, you know it is a tricky thing. Now drape Asian and Africa cultures over these two and you have a big pickle in your hand.

My objectives in the kinds of workshops I do are to move people in the direction of greater self-awareness, even millimeters is fine. Many organizational and family messes come from people not being aware of how they impact others. This means I have to practice what I preach. Being self-aware is very fatiguing as you can never criticize or judge someone spontaneously. But it is so much more fun to rant about others. So I often come back more tired from a team trip than from a solo one. The good thing of teaming is that I go out more and reduce time working alone in front of a computer and ordering room service.

We went out nearly every night to nearby restaurants. For me this is a hit or miss kind of thing but for my Millenial colleagues finding a place to eat is a project that involves an internet search. They even triangulate, using trip Advisor and other sites to determine if a restaurant is worth going to. The bad places we went to where my unsearched suggestions – the good choices were based on experience, which is still my main source of information.

My DC colleagues delayed their trip home, staying a few more days in Bangkok; being all warm weather creatures this was an easy decision for them. I don’t mind the snow except when you can’t land where you want to go. I left very early on Saturday morning for a three-leg, 9000 miles and 30 hour journey from hotel to home. Thanks to the combined efforts of Logan’s control tower, our Delta pilots and the drivers of enormous snow ploughs we avoided being diverted to Albany at the last minute. I tumbled into a deep sleep at 10:30 PM. It’s good to be home, snow and all.

The sound of the sea

We started the second event today, a holiday in the US (or actually the night before the holiday). The MLK holiday is a fitting start of our work here as it is about giving voice to those excluded. The participants are professionals and managers working in rehab centers in Pakistan, Tajikistan, Madagascar, Vietnam and Cambodia and their ICRC colleagues. Their collective wish is to improve the quality and quantity of services to disabled people. There is also a hope to eventually wean the centers from the financial, material and technical support of ICRC and replacing it with local financing schemes. This requires strong leadership, sound management and good governance.

We have a huge challenge on our hands with at least eight different languages spoken and no common one other than English, a very poor English in some cases. Each country has at least one fairly fluent English speaker and so we count on them to translate and explain back the concepts that are often not all that translatable.

We do have all the support documents available in Vietnamese, Cambodian, Urdu, French, and Russian which I think it pretty amazing. The logistics of it all are very complicated and we are trying to manage. But of course everything takes longer and we often don’t know if everyone is on board. So far participation in plenary sessions is not what I am used to with only the confident or native English speakers chiming in. The concepts we are introducing are new to many, then throw the language inhibitions into the mix and you get a lot of blank stares.

On Sunday we gave the ICRC facilitators a preview of the week to help them start a few paces ahead of their country teams. In the evening we had a planning meeting at the frantic Asiatique Riverfront eating mediocre (mass produced) Thai food. The stimulation of the senses was beyond what I could stand, all the way back to the hotel. City life is OK for a couple of weeks but I am getting ready to exit this megalopolis.

When I woke up this morning at 4 AM there was only the sound of birds in the hotel’s lush garden. Except for the occasional early morning motor biker or car I was reminded there is such a thing as nature. When one participant from Vietnam explained that his name meant ‘sound of the sea’ I was reminded of my home on Lobster Cove where the sound of the sea is a constant. The things we take for granted!

Shopping, eating and selfies

This must have been the longest time between entries. I have been busy, if not with work and preparing for each tomorrow, than with exploring Bangkok.

After the interminable trip from Boston to Detroit to Seoul to Bangkok I was the first of the team to arrive. This left Sunday for me to play. I bought two all day on-and-off tickets, one for the skytrain and the other for the boats that ferry up and down the river that dissects Bangkok. I took one look at the Grand Palace, or rather the throngs of people in trying to get in, and turned around and hopped back on the boat. I stopped where least people got off and explored the vegetable market, the Chinese quarter, and the Indian quarter. I edged my way through crowded markets and quiet neighborhoods where no one spoke English. Bangkok (center) is one of those cities that is easy to navigate because there is always the river to orient oneself. It was hot but better than cold and windy Manchester.

I concluded my one rest day of last week with a swim, a green curry by the pool and a massage. Getting on these long plane rides and the long work days are tiresome but the rewards are plenty.

The next day my two colleagues arrived from DC and we started to lay out the week, divide roles, check the documents. I had already delivered this workshop and knew the material well though it was new for my young colleagues, who had to be a few pages ahead of the participants. They will deliver this same workshop in two months without me, and so my role was more as a mentor than a trainer, a role I like well. The four days of our coaching and communication workshop went fast and by Friday I saw that everyone moved a few inches up the ladder of self-awareness and starting to see that it is more practical to assume that the problems at work are caused by oneself rather than the other. It’s painful but at least it offers ways forward, after one realizes that nobody can change another. On the first day this is not so obvious, but on day four it was.

Fast forward to the next Saturday, another rest day which I used well: a long nap in the morning, a trip to the river and then to Asiatique, an old riverfront trading area that has been reclaimed for tourist and Thai alike, and turned into an extravaganza of small boutiques and hundreds of eateries. I chanced upon the Thailand Jazz competition while waiting for my pedicure appointment. I also took a ride in the giant Ferris wheel while it was still light, getting a sense of Bangkoks urban sprawl and skyscape. But Asiatique really comes to life late afternooon when thousands of people arrive by ferry from the main docks at the Taksin Bridge.

The main impressions I am taking away from Bangkok, which I explored more this time than when I was here last, are about shopping, eating and people taking pictures of themselves, everywhere.

Learning

I am indulging, in DC, in a reflective exercise that is rare in our busy and action-oriented work. We are reflecting, face to face, in a small group of people who have worked on several senior leadership programs, the last one just completed a month ago in Addis. There is much to learn. We are learning amongst ourselves, which is both great and a pity, because some other critical partners are not at the table. Sometimes we want things that are simply not possible and so we learn in stages.

Learning usually happens around the edges of doing, but this time there is also some ‘doing’ around the learning edges, which means that I am working at night and also taking my meals with colleagues. So, sorry to my DC-based friends – there will be next times, and they are always better when Axel and I visit DC together.

Thinking I was traveling south it never occurred to me to check temperatures; and so I left without a scarf and a hat. That was a mistake. It was 24 degrees last night with a biting wind circling around the tall buildings. I went to nearby Macy’s to see if they would have some cheap scarves and hats on a post-holiday sale but they must have sold most of their stock. What was left was both hideous and overpriced and my Dutchness took the better of me. I rather suffered the cold than pay 35 dollars for an ugly hat to keep me warm.

The cold weather made me crave Italian food, and more specifically for pasta with wild mushrooms, a good glass of red wine, and, if at all possible a fire place. The latter I had to do without; restaurants with fireplaces are not very common here in the suburbs of DC. I did have the other two, the wild mushroom pasta and a nice glass of red wine in an otherwise empty restaurant – it must have been too cold for an evening out.

For granted

We have gotten several reminders that life is precious and not to be taken for granted. I saw a bumper sticker on a car that said: I’d rather be here now.  Yes please!

Our friend D is in the emergency room with a dissected aorta; S’s husband is recovering from a quintuple bypass – we didn’t even know such a thing was possible. The heart attack came while he was driving; and I skyped with M in Jordan who lost her 9 year old son to diabetes a few months ago. There is much grieving out there. Life is fragile.

Sita got sock wool for Christmas from her husband – implied in the gift was a desire for hand-knitted socks. This is a new frontier for Sita. Today we are going to get her the right size needles and I will help her. In order to remind myself how to knit sock I knitted a pair for myself. I used a ball of Kashmir wool that I had purchased many years ago in Kabul. The moths had gotten a hold of this and other wool brought back from Afghanistan. I had put the balls in the freezer for a few months and took the wool out for the socks. Every few yards the yarn had been eaten through but the pair was made in spite of it all.

I found my mother’s handwritten instructions for making socks during one of my decluttering attempts. When I grew up my mother knit all the socks for 5 kids, darning them in between kids with a wooden darning egg. She taught me knitting but the darning I never got right. Nowadays socks are so cheap it is hardly worth making them yourself, but it is fun and very satisfying to knit one’s own. She also knit us countless sweaters – all this while holding a job; as kids we took all this for granted.

On this last day of 2015 I intend to not take anything for granted and try as much as I can to be here now. Wishing my faithful followers a happy 2016.

Easy does it

It has been a week since I last wrote. In the meantime we have had christmas in Easthampton with our family, and then in Berlin (MA) with Jim’s family.  I am writing christmas with a lower case c because we didn’t sing any carols or went to church or talked about baby Jesus or peace on earth.  It was a family affair with gifts and Christerklaas poems and as such it was nice.  One of the nicest parts of this christmas was that I was able to spend a lot of time with Faro and Saffi.

On christmas day I sent everyone out for a walk while I prepared a rijsttafel with 9 dishes: gado-gado (parboiled or raw veggies with peanut sauce), atjar (pickled salad), nasi goring (fried rice), telor bumbu bali (spicy eggs), sambal goring buntjies (spicy string beans in coconut sauce), soybean cake fry, chicken in kemiri nut and coconut sauce, gulai kambing padang (lamb stew Sumatra style), krupuk (crispy chrimp chips) and beef sate with peanut sauce. It is a combination we tried out some years ago on Thanksgiving day and it works just as well on christmas, even for vegetarians. Faro thought the krupuk were potato chips but we let that pass as for him it was the highlight of the meal, that and the boiled eggs decorating the gado-gado.

With the Christerklaas requirements of poems and surprises behind us my vacation really started on Sunday with visits to new and old friends in their brand-new homes, and every night an Agatha Christie before bedtime and not having to do anything at any time, not even physical therapy.

We are going to bed later and later and I am sleeping in longer and longer. Was I still waking up, out of habit, at 5 AM last week, I can now easily sleep till 9 AM. I wander downstairs in my robe, have a cup of tea and stay in my pajamas until well after lunch time. And then we decide what we are going to do with the rest of the day. This includes some chores like painting or decluttering but more non chores like reading, knitting, going to the museum and dining out.

I think about my recently retired colleagues who are, more or less, in my age cohort. This is their new life. I wonder how quickly all this freedom would get old. For now, I am enjoying this temporary break in my heavy work schedule before I start to travel again, next Monday – first to Arlington (DC) and then to Thailand.

Bad science

My body has given me ample signals to take it easy, and thus, today, starts a 10 day stretch of sleeping in and chilling. That is, after I have done my Christerklaas rhymes and wrappings. This year there is little sign of Christmas in our house: no tree, no wreaths, and no candles. We will celebrate Christmas and New Year’s Eve in Easthampton this year, so no need to decorate our home.

The only signs of Christmas are the Christmas cards that people sent us every year and Axel repeating his intentions about our Christmas cards for 2015. This is his job, as I have never quite understood the idea of Christmas cards, especially those with scenes of winter, red birds and Christmas trees, or those with Peace and Love messages. I do like the ones with family pictures, especially from those we don’t see very often or families that are expanding very fast and we are way behind, the last grandchild no longer being the last. Now that we have Facebook we don’t need these cards anymore as a means of ‘staying in touch.’

My job at Christmas is making mustard. It has been for the last few decades. It is a tradition that started with finding a book in the (West Newbury) library called ‘Better than Store Bought.’ I was intrigued by the mustard recipes and tried one, then another, etc. Over all these years the mustard has never come out bad, though I have simplified my operation. I now make only one or two types (tarragon/white wine and red wine/garlic and pepper). The labels, which I make without assistance from the graphic designers in my family, are also simplified and simply state that inside is Sylvia’s Christmas mustard.

But this year the red wine mustard came out bad. It tasted metallic. I threw several pounds of it out. I had already made the white wine mustard which came out nice, as it always does. I played the scientist, reviewing all the variables in a failed experiment. The ingredients in common with the white wine mustard could not be the culprits, which left the red wine vinegar (I threw out a whole gallon, prematurely). I started with better quality red wine vinegar, fresh garlic, freshly ground black pepper and a reasonable good wine and made a new batch. It still came out bad. I would never be a good scientist because I gave up.

I finished listening to Lisa Randall’s book about Dark Matter and the Dinosaurs and learned what real science is about. I understood about 20% of the book and expanded my time horizon to about 30 billion years which made me more patient with the present. I also appreciated that scientists never give up. But this mustard scientist is not cut from the same cloth.

And so this year’s mustard will be a ‘limited edition’ mustard. I have one last hypothesis, could it be the seeds? Are not all mustard seeds alike?  The seeds for the white wine mustard had a different source than the seeds I used in the two failed batches. Maybe I should start growing my own. Merry Christmas!

Home sick

In a few hours I will have been home for a week. On Saturday and Sunday we made the rounds of our kids and grandkids, a 6 and a half hours spent in the car which left me stiff and grumpy. But the hours spent in between with them were the most happy.  Saffi laughed and interacted with me in ways she had not been able to do when I left. Faro’s linguistic abilities make it hard to imagine a time when he could not converse as he does now. He is a very physical little boy and bounces up and down the couches, making forts from the pillows, and disappearing underneath. There is no sitting still except for meals, but only for a very short time.

Tessa and Steve are now married officially and have a ring tattooed on their finger. This means Tessa is on Steve’s health insurance, a sigh of relief from all of us.  The cost of health care in the US, when not insured, could ruin an entire extended family. The real wedding, in their eyes, is on September 16 next year and preparations are underway. It will be a do-it-yourself wedding at their house, followed the next day by a big potluck celebration.

I went to work on Tuesday and Wednesday and learned about a few more departures. The area where my cubicle sits has become rather empty; a place for 16 people now occupied by one person full time and three of us now and then.

Somehow, between Tuesday and yesterday I developed a full-fledged head cold, reminding me of my sick days in Madagascar. Whatever immunity I may have developed there didn’t help me ward of the North American virus responsible for my miserable state. I was going to take some personal days but one turned into a partial workday and the other is now officially a sick day.


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