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Spirit animals in the basement

We thought we ended March with spring, a teaser only. We started April with a Nor’easter that lasted 2 days and dumped a couple of inches of snow. The tender greens of the garlic, crocuses and other spring bulbs disappeared for a few days. And then it was spring again, chasing the snow quickly.

All of this week was devoted to the end of MSH’s leadership, management and governance project (LMG). I have seen the entire arc of it: the first project that started in 1985, and this one, the last, the ends in September. All of them aimed to do something about the way health services are managed, led and how institutions are governed.

We have learned a lot over those years (as have I). We tried to showcase some of that learning in ways that match our philosophy of ‘creating catalytic learning experience.’ Some people who attended the event, and did not know what that meant, got a taste of what we meant. Others already knew. I suspect we were mostly preaching to the choir.

The days of preparation at our Washington office and the event itself felt like a family reunion. There were old friends, colleagues from decades ago and folks who, like me, have been working alongside each other, sometimes collaborating and sometimes competing for the same pot of money.

Axel had come along to get a taste of what my work looks and feels like from a participant perspective.  My role was to be the MC, introducing speakers, but I also had a chance to slide in some messages that are close to my heart.

Just before leaving Boston I had discovered some forgotten beanie babies that I had used in training decades ago. They came in handy: there was the fox who jumps over obstacles to get what he or she needs in the here and now; there was the beaver who builds strong foundations on which we anchor our aspirations; there was the owl who holds the old wisdom and sees things no one else sees and there was the dolphin which is about joy, energy and spirit. Everything we showcased or talked about had something of these animal archetypes inside it.

And while we spent the day in a basement conference room of the Ronald Reagan Building in the heart of DC, inclement weather moved overhead.It raked havoc with people’s hairdo and apparently also the roof of a school. It also messed up travel plans: the next day we spent a good part of the day at the airport trying to get home. At one point we simply gave up our seats to wait even longer – we were more flexible than others. American Airlines gave us each a 500 dollar credit for our noble geste.

memories unearthed

Over dumplings and noodles we counted our blessings, my friend A and I, after visiting the Henryk Ross exhibit at the Museum of Fine Arts in Boston, memory unearthed. On view are more than two hundred photographs, buried and then unearthed after many years, of life in the second largest Jewish ghetto in German-occupied Europe. They were unauthorized pictures of daily life in the ghetto from 1940-1945. They are views of cruelty, suffering and resilience, familiar no doubt to Syrian refugees but unfathomable to us living in peace and comfort.

I was struck by how many people smiled when it seems there was little to smile about. There are the last glimpses of people marching towards their deaths. Only a few hundred survived from the hundreds of thousands that were forcefully resettled there and then deported. That the photographer and his wife survived is a wonder. A videotaped interview with them at the start of the exhibit left me in awe about the courage they took so that we now can remember. If you live near Boston, make sure you see it.

New beginnings

Spring is always a time of new beginnings, even if the weather keeps teasing us with temperatures going up and then down again. I have always liked how the Persian calendar starts the new year on March 21, with its Naw Roz  (New Day) celebrations. It passed us by this year, except for the many Naw Roz wishes exchanged on Facebook.

At MSH it is springtime as well. We have a new CEO. The first encounters have been wonderful and hope giving, in sync with the ice melting in our yard and the sprouting of garlic.

We are gearing up for our yearly Easter celebration at our house to remember the good things that happened around Easter.  With my travel schedule these celebrations are not always easy to schedule so we take Easter broadly, anytime between Easter celebrations from the west and from the east. They happen to fall on the same date this time, and it looks as if I am around. Invitations are still in the conceptual stage.

My travel schedule has been light and so we have taken advantage of my presence here by seeing our kids and grandkids as often as we can.  Sita and kids picked me up from the airport when I returned from Holland on the 13th, given me at least a few hours of quality time with Faro and Saffi. We learned that Faro has been accepted in the Chinese charter school in Hadley; Sita and Jim are deliberating whether to claim his spot or not. I already have a fantasy of going to a Chinese restaurant and Faro ordering for us in Chinese!

Last weekend we visited Tessa and Steve. We saw the hole in the roof made by the tree that tipped over their bedroom. No one was hurt but the damage is considerable. We also saw the new puppy that brings the number of dogs in their house to three. The older dogs were not very happy with the intruder, a bit like I remember Faro responding to his new sister, hoping she would go away.

We visited the Currier museum in Manchester (NH) and its Deep Cuts Exhibit showing what is possible with paper and scissors. Many pieces were statements about something not right in the world.  One can say a lot with a piece of paper and a pair of scissors. It does require that one has a lot of time on one’s hands, patience, sharp embroidery scissors, a steady hand and excellent eyesight. Axel thought some of these pieces were veering into OCD.

Afterwards we strolled along the main street of Manchester, given the puppy its first experience of a city. There was much to see and smell. A dance competition let out and the street was overtaken by various pods of young girls with their hair tightly pulled up into a bun, heavily made up and wearing their various team jackets. The combination of these girls and the puppy slowed down our progress considerably. Tessa patiently explained to each new group the brand (Australian shepherd and something else) and name of the puppy (Hazelnut), triggering tons of oohs and aahs and requests to pet.

Puppy love

Measuring success

One of my monitoring/evaluation (M&E) colleagues has challenged me some time ago to explain what exactly happens when the teams in our leadership development programs (LDPs) show ‘leadership’ and improve whatever it is they want to improve. What’s in that black box we call ‘transformation?’ I had already formulated some thoughts that take into account everything I am learning about the brain but this remains guess work, not the kind of reasoning that our M&E colleagues would find acceptable.

Getting hard data about transformation in the social sciences is not easy. I actually thought it was impossible until I read Sandy Pentland’s The New Science of Building Great Teams (HBR April 2012, reprint number: R1204C). The article describes fascinating research at MIT’s Human Dynamics lab about measuring what makes teams effective and high performing using metrics of success as indicators.

Sandy (whose real name is Alex Paul) and his team of researchers created electronic badges full of sensors for people to wear at work for weeks on end. These badges produced thousands of data points; measuring tone of voice, acts of verbal and non-verbal communication, proximity to others, etc.  Using the data thus produced, over a period of several weeks, they were able to say exactly what distinguished the teams that did well (as measured by their indicator of success) and teams that did not.

We won’t be able to repeat the high-tech approach of the MIT team in Africa quite yet but we can ride on their coat tails by using their conclusions: three factors seemed to make a difference:  energy (which we have to eyeball but they could actually measure), engagement (the number of verbal exchanges between team members, both in one-on-one settings and in group settings) and exploration (the number of exchanges with members from other teams).

The winning formula is thus: energetic action to move towards the desired result (as opposed to passively waiting for higher ups to solve problems), engagement with each other in frequent conversation, working on a task together, asking for ideas, perspectives (as opposed to retreating to one’s office or computer and trying to solve problems on their own without asking for input from others) and exploration (going outside one’s own ‘tribe’ to listen to other parts of the organization, reading about what others are doing, soliciting advice from experts in other domains (as opposed to staying in one’s own small circle of familiar contacts, one’s bubble).

After reading about the MIT work I realized that our intuitions were not that far off the mark. Listening to our trained facilitators here in Cote d’Ivoire, these are exactly the things they mention when we ask them ‘what changed?” Their responses are consistent: “I used not to work with others as a team before; I did things on my own. Now we talk more with each other about the work, we get input from people we never asked input from, we even work with people from other ministries or other parts of the health system.”

A few of my colleagues will remember what happened in Egypt in the early 2000s when we first tested our approach to leadership development which became our ‘’LDP’.  There is a video (Seeds of Success) on YouTube about this experience. You can see people talk about their transformation. Viewing it again through MIT’s new 3 ‘E’ lens, I am excited, seeing energy, engagement and exploration. They were all there, and I knew it intuitively, now supported by the MIT Human Dynamics lab’s Big Data.

Room with a view

I had asked for a nice room with a view, which is what I got but not in the way I had expected. The view was an enormous tree, close to my window. At first I was annoyed because it was actually blocking my view, until I noticed movement. On closer look the tree was full of bats. These are, I believe, the fruit bats. They used to live all over Plateau in the tall trees that used to stand everywhere. They would leave their guano on the cars of all the people that work here, until someone in the government thought it was best to cut the trees. But clearly this tree was spared and some of the homeless bats moved in.

It is like a nightmare to peek between the leaves and see fat bodies wriggling while hanging down. They wriggle to get as much shade as possible. I see large bats the size of kittens and their offspring, the size of hamsters and mice.

And then, as if by order from above, they swarm, even though it is not yet dark, about an hour before sunset. They rise from the tree, circle it, thousands of them, looking like a swarm of birds, and then, as quickly as they appear they are gone, God knows where, to catch their daily meal.

I remember watching these bats from the terrace of the Grand Hotel in Niamey decades ago. I realized this was a ritual that was eons old. No hacking of trees could stop it. I am sure people have even used chemicals. They are a sturdy lot and their offspring will go on living in trees and hunting at night, long after we are gone.

And so, I had been given after all, a room with a view.

Ride and rest

After another long day of riding in a car we arrived at Abidjan at the end of Saturday afternoon. I finished one book and two electronic jigsaw puzzle which helped pass the time. The landscape consist mostly of green foliage, a 1000 shades of green and the grey ribbon of the road, interrupted here and there by dusty villages and people carrying stuff or waiting for something. It’s kind of boring if you have seen it before. What killed the boredom was a stop in a cocoa plantation, where the farmer hid from us for a bit before he dared come out. Two white women are not a common appearance between the leafy cocoa trees.

For lunch we stopped again in Yamoussoukro. Our Ivorian colleagues tried hard to get us the peanut dish that B, my co-traveler from the office in Medford, likes so much. Apparently it is a dish that is eaten at home and not commonly in a restaurant.

We had transferred our reservation from the guesthouse of our first night here to a hotel, preferring a place with a restaurant and, in particular, a salad bar. The fancy hotels here aren’t actually all that fancy, but it would be for two nights. We ended up in the Ibis which is getting a one star review from me on trip advisor as does certainly not provide the value one would expect of a 130-dollars-a-night lodging.

  1. went out for dinner and karaoke and dancing with a colleague who hails from the country where she was, only very recently, a Peace Corps Volunteer. I had dinner at the hotel and went to bed. Sometimes the age differences are a little too obvious.

On Sunday we each went off in different directions. B. accompanied a colleague to church while I slept in and worked. She then went off to buy clothes for a tailoring project while I went off with my ‘sister’ R. to shop for beer and wine for our next hotel stay. We have stayed there before and we know the restaurant is pretty useless there. We would eat juicy ripe mangoes and drink local beer for dinner each night as the restaurant was pretty useless with a waitress not all that interested in serving anyone.

We both had home-made lunched and napped at the hotel before meeting up to review the progress of my report to the project director. He has just returned from vacation and we will see him only briefly before heading out to a small town (Adzope) not too far from Abidjan. When the week is over we will go straight to the airport to catch our flight to Paris, unless the AF strike that is being prepared reaches into Africa.

Containment

Yesterday we completed our sweep through one of the regions in the western part of Cote d’Ivoire. We sat in on the last session of this round of the workshops in the leadership program at the hospital of Bangolo. We were seated on brightly colored plastic chairs in a small standalone meeting room on the hospital grounds. Here too there were no tables, though some people used another chair for that purpose. This team, which included two women (unlike the previous group), was made up of the hospital director, someone from the ministry of sports and youth, an NGO leader, a midwife and a couple more hospital staff.

There is a way of applauding, all across Francophone West Africa, that starts with a shout ‘clap one,’ at which command people clap once, followed by a ‘clap two,’ and then ‘triplet’ (pronounced the French way). People clap three times in unison and with their hands send the last clap to the person who merits the applause. This person then accepts the clap by bringing his or her hands, full of the clap energy, to his or her heart. In the first group we attended on Wednesday, they even had assigned a focal point for these ‘triplets,’ who periodically shouted out the commands. The second group we observed had little of this and the third group did a triplet just about every five minutes. It can get a little bit stale after hearing dozens of triplets, but no one seems to mind.

I was quite pleased with what I observed the last three days. The facilitators were trained by the people I trained back in 2014, and most had entirely internalized the concepts and tools they were sharing. The three teams are working on the containment of infectious diseases outbreaks to keep them from becoming epidemics; it is small scale and small victory work right now but that is because they are practicing new ways of managing and leading as they go along. The hope is that after we are gone, they will have changed the way they lead and manage and can tackle larger problems.

The team in Guiglo focused on bringing deaths due to meningitis down to zero; the team in Duékoué was looking at neonatal tetanus and the team in Bangolo focused on rabies. I remembered a district in Afghanistan that had followed the same leadership development approach and also focused on rabies. They were able to bring the number of people coming into the hospital with rabies to zero by getting rid of the dogs that carried the virus. They did this by engaging multiple stakeholders to work together on this public health threat. I am sharing their Challenge Model with the group here – as they are not focusing on the dogs themselves, which they probably should. In Afghanistan it was the lack of environmental hygiene in the market and around slaughter houses that had led to the rabies outbreak

We had our last meal at the same place we have eaten every night – grilled carp and atieke and a salad with, every day, less and less tomatoes and more and more onions. We are now buddy-buddy with the waitress, Estelle, who was dressed in long white and gold trimmed gown, an outfit fit for the Oscars. Maybe because it was Friday night and payday just happened a few days ago? In her gown she dragged small tables and plastic chairs to accommodate our wish of not being too close to the disco that we assumed employed her. The playlist was fabulous but better at some distance. She served us our drinks with a smile and entertaining conversations. When we made moves to leave she kneeled before me and extended her arms, a respectful way of saying goodbye to an elder, which I am in this part of the world . She called me  ‘mamie’  (grandma), which I am also.

Skin

The rhythm of my trips abroad has slowed down a bit, but new assignments are on the horizon, at least till the end of June when two major MSH projects will end activities and go in close-down mode.

I am on my way to Cote d’Ivoire. I checked with Faro to see if he still remembered that Abidjan was the capital – he had forgotten but then remembered. Last week he saw something about Lemurs and when he heard that they live in Madagascar he flawlessly pronounced its capital Antananarivo, according to Sita. I don’t think many 4 year olds (or 40 year olds for that matter) in the US would know this.

We have had some wonderfully mild weather which melted the two feet of snow and coaxed small green sprouts out of the ground. But winter is not over in Massachusetts. We have learned not to get our hopes up.

The mild weather invited everyone to go outdoors and walk. But walking these days is, once again, not all that easy. I returned to the local PT outfit and am being treated by a young man whose father grew up in Zutphen (NL) – he speaks Dutch the way Sita does. I am also taking medicine to treat the neuropathy in my left foot; it makes me sleepy and has reduced my energy a bit.

Before heading out to the airport we took a long walk on a local estate with sweeping views over the ocean and uneven terrain. Although I enjoyed the walk it crippled me, and it required a rest stop at a local tea house before I could continue a brief visit to the Cape Ann museum. It is a discouraging development.

The Air France lounge makes the 6 hour wait for my next flight quite pleasant. Aside from the good food and coffee, there is the free 20 minute Clarins face/massage treatment. I was able to get one of the last two spots and enjoyed the treatment. Sometimes it is heavy on the product demo side, sometimes it is more of a facial massage, like today. It was delicious. I feel asleep and then was gently brought back to earth by a soft tap on my shouldere. As an extra bonus I was given a cream to keep my skin from aging and instructions about all the other products I should buy.

Brains

I settled back at my headquarter desk, always cranked up high (we can crank it up and down to work either standing or sitting – I stand all the time). We are awaiting the announcement of a new CEO, with anxious anticipation. For me the anticipation is linked to whether I will stay or retire.

I am now in the thick of two courses; one, a paying one, to refine my coaching skills. It is laced with references to recent neuroscience discoveries. The other, prompted by all the references to the brain, a free course on coursera on Understanding the brain: the neurobiology of everyday life. Although the course doesn’t start until this week I am already halfway through. I watched the lesson on hearing with Axel, to better understand his hearing loss. I also learned about my own near vision loss in the module on vision. I am enjoying the course so much that even after a full day at work and two hours of commuting, I can’t wait to log on again. I am learning a ton and hope this will, incidentally, also contribute to my brain’s health.

Hubris

We had managed to plan our trip to be bookended by two snowstorms. We had missed driving all the way from home in the first storm, at the start of our brief vacation since we stayed over at Sita’s; but on the day of our departure we traveled through the eye of the storm on empty highways, barely plowed and sanded. A trip that should have taken 3 hours, took us 6 hours. Some people thought we were insane. It is amazing how the vision of sitting by the fire in our own living room during a nor’easter provoked us to undertake this trip.

Before we left we were able to visit MassMOCA which was probably the highlight of our trip. The theme was ‘wonder,’ and we did wander the halls in wonderment: Nick Pave’s 1000s of mobiles dangling and twirling from the ceiling, Sol LeWitt’s murals, and more. That alone would have been worth the trip out west, though not necessarily during snowstorms. Hubris, Axel called it, this challenging of the elements.

 

 


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