Archive Page 258

Disconnect

I was picked up early in the morning and driven to the campus of my host on the outskirts of Arusha. The school’s architect must have been inspired by the German pillboxes that dotted the North Sea beaches of my childhood. The lovely hilltop campus is rudely interrupted by one very tall and a few lower concrete structures with small narrow windows and entrances that don’t feel like entrances and are hidden from sight. If I hadn’t followed someone who knew his way around I would have been hopelessly lost.

The buildings violate everything that I learned about Pattern Language from Christopher Alexander. They are also not designed for people with handicaps. I am happy that my ankle has healed. Endless narrow stairs make learning, teaching or eating pretty hard for someone who has difficulty walking. You can also tell that the place was designed by a man for men. The men’s bathrooms are right next to the eating hall but the women have to go down a flight of stairs and are squeezed in a small space between the front door and the reception. It appears their bathroom needs were an afterthought.

Despite the physical distractions of the building itself, the 360 degree views are lovely and, I have been told, include Mount Kilimanjaro and Mount Meru on clear days.

Back at my hotel in the afternoon I called a few people who I had taught some 12 years ago in a memorable course in Sweden and Mombasa. To my great surprise a few are still in the same place, whch is just down the street from me. I will visit them today. As it happens, their organization might already be teaching a course about health leadership and management; so this I will find out today.

I went out of the hotel after my phone calls to make the short trip to the supermarket across the street and take a picture of the (Coca) Cola Clock Tower. Countless young men, hanging around the hotel in the hope of selling trinkets to hapless tourists descended on me like flies on honey, trying to lure me to their shops and calling me ‘my friend.’ They feigned shock when I told them I did not make friends that quickly. It was very annoying and I escaped quickly back into the safe confines of the hotel.

I had planned to have a ‘mocktail’ as encouraged by the welcome letter from the hotel manager in the Hatari Tavern, at exactly the same place, though now renovated, where John Wayne had a real cocktail in 1962 after a busy day of filming. But instead I got terribly distracted by my efforts to connect to the Internet.

The hotel advertises itself as “The Essence of unrivalled quality.” It came up a bit short in the Internet Access Department. After 4 hours of trying to connect my mailbox to the internet I gave up. It did mess up my planned evening of work on tasks that need completion this week, as I got completely pre-occupied and obsessed with getting the connection to last long enough to empty my outbox and send several messages composed after dinner on their way to America. I think I would have torn my hair out of frustration it wasn’t for Upton Sinclair’s Oil! that I am reading while pressing periodically the ‘connect’ or ‘reboot’ buttons. I finally gave up, long after midnight and settled into an uneasy and restless sleep.

Boomtown Arusha

I arrived in Arusha with a plane load of safari goers and mountain climbers – sturdy folks with good shoes and gear for a climb up Africa’s highest mountain (nearly 6000m), and, as I learned, the highest stand alone mountain in the world. I asked the driver who took me for the hour drive to Arusha what the name meant. He said it was Swahili for ‘never ending journey.’ I think that was his private, rather than the official, version. He told me he had gone up there once and, clearly, it felt like that to him. I have only once in my life climbed a mountain over 4000 meters, some forty years ago when I was still considering a career in mountain climbing. It was a memorable climb. The idea that you’d have to do another 2000 meters after that is hard to imagine, especially now with the knees and stamina no longer what they used to be in my teens.

I met Jet’s brother Karel as we boarded the plane in Amsterdam. He was on his way to the top of Kilimanjaro, doing the first few thousand miles by air. I think we had not seen each other since Willem and Jet got married in 1975 – he recognized me; I am not sure I would have recognized him; people change in 33 years. We are all grey-haired old folks now.

I rode shotgun in the taxi to Arusha because the back seat was not available. I am glad we arrived on a Sunday night as there was hardly any traffic on this road which is the main thoroughfare from Nairobi to Dar es Salaam. Most of the traffic consisted of pedestrians walking in the pitch dark on the side of the road until we’d pick up them up as dusty silhouettes in our headlights. There were only a few moments when I dug my nails into my hands but the driver was cautious (it’s the other drivers I worry about) and regularly spaced speed bumps kept the speed of all cars down. This is the road along which refugees streamed into Tanzania, 14 years ago from Rwanda and last month from Kenya.

Upon entering Arusha the driver told me proudly that the town now has its first set of traffic lights. The installation of the light was not without glitches: one side did not get a light leaving cars from that direction bewildered as to when and how to cross the newly regulated square. It took a few days of policemen observing the oversight and angry letters in the paper to correct the mistake.

clocktower.jpgOnce you pass the lights, tall street lights are planted (but not lit on Sunday night apparently) on each side of the main road that leads to the (Coca Cola) Clock Tower roundabout, presumably the city center as well as the location of the hotel. Clearly this second largest city of Tanzania is coming of age and traffic lights are one of its latest accomplishments. Go, Arusha, go!

The boom is fueled by tourists (now including those chased from Kenya) and I suppose the business surrounding the UN Tribunal on Rwanda. There is also the rebirth of the East Africa Community in 2000 or so after its disintegration in the 70s due to fundamental incompatibilities between socialist Tanzania, capitalist Kenya and the Uganda dictatorship of Amin.

Today I met the team that I will be working with. We had a productive first morning of work, setting goals for this week and putting our collective knowledge about challenges for senior leaders on the table. There was much convergence among these experiences, so we are off to a good start. I learned that the course is already announced in the course brochure and slated for November of this year.

Ode to Engineers (and Pilots)

All during our Atlantic crossing last night the moon shone big and bright through the plane’s window. We were so incredibly high in the sky that I could see the curvature of the earth. And deep down a fluffy layer of clouds, like a woolly safety blanket. It was beautiful and majestic. I said a prayer of thanks to the engineers who make this experience possible – it is both spiritual and mechanical. I was thinking of all the wires, cables, rivets and what not, that operate together as one flawless system, keeping this plane afloat and moving to its destination while we feel as if we are in a living room, tea served when we want it. It is quite remarkable. Aside from the engineers and ground crew I am also deeply appreciative of the skills of the people that fly us from here to there. Nothing is to be taken for granted. I can only imagine what it takes to fly a plane like this. I got a little inkling from my flight instructor Greg who is now, at the ripe young age of 22, flying a regional jet with real passengers out of St. Louis. He wrote me about the grueling hours of training it took before he was allowed to fly a Bombardier jet. Good for him, good for us!

Dawn is visible on the eastern horizon. This always reminds me of a hymn I had to learn in grade school (Nu daagt het in het Oosten) and I still hear the third grade teacher, juffrouw van Dalen, singing it. I have forgotten most of the words but not the melody. It was a comforting song, I remember, offering vistas of a desert landscape with me walking towards the sun holding Jesus’ hands. I knew Jesus from the pictures we were given at school, the ones my dad, a fervent anti-papist, did not like because they were too papist in his eyes. But I liked that Jesus; on many pictures he was surrounded by little kids in all colors, brown, black, yellow, red, and animals that usually don’t go together such as lambs and lions. Some of those animals I recognized from our petting zoo or the big zoo in Amsterdam where we went on our school trip in third grade. I still have the ancient super 8 movie my mom took of the bus leaving for the zoo, with someone from our family waving from the back row.

We came in for landing at Schiphol, taking an unusual route, somewhere near Rotterdam and then turning north, flying very low over the dunes. It was magnificent. The greenhouses were shining like small orange patches in the grey morning light and everything looking very wet. In back of us, towards the West, a long line of bright lights, planes stacked one above or after another, all coming in from America, I suppose, also inbound to land.

And now, onwards to Kilimanjaro.

Packed

Everything is covered with a layer of 8 inches of snow. The world is beautiful, even though the skies are grey. There is a particular calm after a snowstorm that I love.

Yesterday was a day of completion, or semi–completion. I have completed two of the four sets of teaching notes for our leadership program. The Ghana team is setting out on its coaching rounds and will sound prepare for workshop two. Now we are ready to support them; a cascade down of teams helping each other succeed. It is a nice formula and I think it works.

In the afternoon I logged on to an OBTS Webinar where Peter Vaill and David Fearon talked about their teacher-student relationship some thirty years ago. It was a conversation about the profession in that time of history, when experiential learning in the classroom, especially the academic classroom was looked down on with great disdain and seen as a waste of one’s tuition money (they are laughing and playin in the classroom, can you imagine?! The job of the professor was to lecture and dispense wisdom, not engage with the students in learning, godforbid. We have come a long way and the community of people who teach that way is growing in leaps and bounds. The set up of a Webinar is fairly passive, as presenters mostly talk and participants mostly listen and occasionally post a question on a common chat board. The neat thing is that you can chat with individuals in the audience, wherever they sit. I discovered someone I had not seen for a long time and we chatted while the Profs were speaking without anyone noticing. You can also occasionally answer an email, or all the time if you find the lecture boring, which it wasn’t. I love these periodic webinars. I love seeing who is listening alongside with me and it does make me think in bigger ways. Next week I will be working with professors in Arusha about just this kind of stuff.

After the webinar I realized that a snow storm was building up outside and an email alerted me to its severity when our HR director alerted us all that MSH was closing its doors in the middle of the day. I remembered the commute from hell in December. I was glad my departure for Tanzania was postponed form Friday to Saturday. I would probably have been stranded at Logan.

I never made it outdoors, not even to pick up the newspaper. While I spent the day sittiing in front of my computer, Sita spent the day making bread. She made one after another in the bread machine that had been sitting unused and unobserved in a cabinet. She started with plain Dutch brown whole wheat bread and then got bolder, under protest from Jim. Each loaf of bread came out nicer than the previous one. The last loaf was made with rosemary, thyme, and orange juice I believe. Of course we had to try each new loaf as it emerged hot from the machine. Now we have a plastic bag full of half eaten loaves. It looks a little bit like the bags we carried as children, when we went to see the deer, donkeys and ducks in our local petting zoo in Groenendaal.

We had a Dutch dinner (andijvie stampot) which is a perfect comfort food to eat during a snowstorm. It consists of mashed potatoes, cut up curly leaf lettuce and crisped bacon. The best part n the making of this dish is the pouring of the hot bacn fat over the mashed potatoes and lettuce. Not a low cal meal, there is also sausage that goes with it, at least in our American interpretation. Jim likes havng multipe types of meat in his meal; sausage and bacon.This is good for people who bike all the time, but not necessarily for couch potatoes, which some in this household have become; more about this later.

We had hoped to watch the new Dutch movie that my brother Willem sent me (Alles is Liefde) but our equipment won’t take a Pal DVD so that requires some investigation. Instead we called Tessa and put her on the speaker phone. The phone conversation turned into a graphic design consultation session with the other graphic designers in the room, while Jim and I eventually peeled off, doing dishes (Jim) and packing (me)

Later in the evening we all settled in front of our tiny TV. Sita practically lives on the coach with her workspace on her knee. She watches movies while she builds websites and earns money. She has always been able to combine work and pleasure, smart girl she is. Jim works on sharpening his Sudoku skills, also on a computer, also watching a movie. Sita and Jim watch movies that are much too violent for my liking. She has a high tolerance for awful scenes. I already knew this when she was 10 and reading R.L. Stine horror books from the library, where we parked her after school until mom got home. It is only later that we understood this to be her revenge for this daily affront. More revenge came on her 11th birthday party. She insisted on watching some god-awful Freddie the something movie and we of course didn’t want too upset our little princess, especially not on her birthday. Sita and one brave little girl watched the entire movie in her bedroom, while all the other invitees emerged one by one from her room, seeking safety and comfort from me, scared out of their minds and shivering in their thin cotton nighties. As a big mother hen I watched over them until the movie was over and they could resume their sleepover part.

Later in the evening we all watched Tom Hanks in the Money Pit, a film we last saw some 20 years ago when we were brand-new homeowners and could relate to the money pit idea on a gut level. It was still very funny, maybe even funnier, after all these years. It was probably also educational for Sita and Jim, as aspiring homeowners.

Now I need to go back to my packing and checking things of my to do list. There is nothing like going on a trip to make progress on long to-do lists.

Incomplete

I woke up early when my dreams had sufficiently made the case that I had failed in some way or another by not getting ‘to the end’. There were three parts to the dream that stayed with me after waking up: one with Axel carrying a tray of food into a huge dining hall to a place where friends of us were sitting. I told him I had to go to the bathroom and would join him later. Then, in my dreams it is hours later, I am still looking for building F where the bathrooms supposedly are. I am now in the middle of a big city and I can’t find the building as it is not between E and G where I would expect it. I do finally find a large bathhouse, a bit like the Hammam in Istanbul except there is no marble and it is not beautiful old but decrepit old. A lady sits behind the counter and tells me I cannot swim because the pool is cloudy. I can see that from where I stand and re-assure her that I don’t want to swim and am only looking for a bathroom. She points me to their ‘bathroom suites,’ everything for body comfort, but no toilets. I get a call from my friends in the dining hall, where Axel arrived some time ago with my tray, “where are you?”

The last scene is a small rural airport and I am sitting on the grass watching planes land. A large and complex plane with retractable gear and lots of horsepower is coming in for landing and then, on final stretch, it flips up and over, spins around and crashes on the ground. I don’t know what to do and want to walk away. I feel out of my depth with such a tragedy. I notice others don’t have any hesitation and run to the plane, open the door and unstrap the dazed pilot. He is fine and walks out of the crumpled cockpit. That is when I woke up.

The dream explains why I have not written for two days – the dream is about unfinished or incomplete business, but no bodily harm done. I am continuing to make marathon days of more than twelve hours to finish the facilitator materials for our leadership program on a special website before I take of for Tanzania on Saturday evening. These are the notes for my family of facilitators in Ghana, Guyana, Swaziland, Nepal, Iraq, Kenya. There are more, but those are the ones I know. They are the people who are or will be implementing the leadership development programs that my MSH colleagues and I have started. I think that my staying power and unrelenting focus is possible because I see what I am doing as a personal gift to them. I have a picture of them, patiently waiting at the end of the tunnel.

Axel appearing with a food tray in the dream movie is quite apt. If he (or Sita & Jim) would not be preparing meals for me I would live on whatever is heatable and eatable in the refrigerator, as I did yesterday, the same dish for lunch and dinner. Last night everyone was gone to various commitments in Boston and Manchester and I was home alone, moving from one page to the next and the next. Axel found me in exactly the same position as he had left me several hours earlier.

I periodically call my colleague Cary who is the evaluation expert and announce myself on the phone as “The Department of Advanced Studies in the Challenge Model.” She is my co-conspirator and cheerleader. She is the person I call when I run into another little glitch or inconsistency in the models we use and the teaching instructions we have developed for those models. There is nothing like writing teaching instructions – my technical writer friends know all about this. I wouldn’t want to do it for a living – although it seems like I do right now. The only thing that keeps me going is knowing the end users and also knowing the awkwardness of having to teach someone else’ materials and finding that there are some conceptual jumps or gaps and doing this while standing in front of an audience that expects, at least conceptual, flawlessness.

And because of this total and all-encompassing focus on the words on my computer screen I would have missed a most awesome sight yesterday morning if Axel had not commandeered me upstairs to look out of our bedroom window over the cove: crystal clear water and a cerulean blue sky mirroring each other; on the water a gaggle of Canada geese and a flock of smaller black and wide duck-like birds, floating peaceful on the surface. That then was a little sprinkle of beauty over an otherwise black, white and grey computer day.

Manly Brigade

Yesterday was a marathon workday. Some things have to be done by Saturday; my departure on that day for Tanzania is like a hard stop. I have been able to stretch some assignments onwards from last fall, but this is it. I usually reserve Mondays and Fridays for thinking and writing work which I need to do undisturbed on my own. Staying home saves me the two hours of commuting time. These then get added to the workday making these days usually long, now that the doctors’ appointments and PT sessions are done with.

The only interruption yesterday was for what Axel calls the sanitation brigade. The brigade, which usually consists of Axel with neighbor Ted as his adjutant, is called into action when it rains cats and dogs, especially when the ground is frozen and there is still snow on the ground. That is when we have to be on alert for groundwater flowing into the septic system overflow tanks. This is a larger systemic issue brought on by the cutting up of old and large estates which used to have elaborate drainage pipes. Some of these have been cut or broken over the years as new houses have sprung up and installed mammoth septic systems. We are talking once more with an engineer to figure a way out of this predicament in ways that does not require building a new septic system. If you live on a piece of ledge the options are limited and expensive. But the constant dread of the system backing up into our cellars is not fun either.

I am a new member of the brigade. I always considered it manly business (try prying away one of the manhole covers) requiring brute force and engineering ingenuity. But yesterday morning the cats and dogs came down relentlessly and Axel was sound asleep. I donned my 99 cents poncho, which looks a bit like a brightly colored (yellow) whole body condom and armed with a shovel set to work to displace the manhole cover to peek inside the tanks. I could not do it and so I did get back into the house to wake Axel up. He saw me standing, dripping wet, in the bedroom in my yellow condom outfit, asking for help with some urgency in my voice. Later, at dinner, he compared my apparition in his semi-sleep state to Woody Allen in the film Everything You Always Wanted to Know About Sex But Were Afraid to Ask (1972), when the sperm get ready for action in their white outfits and Woody wonders what happens when he lands on the floor. Hmmm, I did wonder about the comparison, but it seems that he too believes there is something about manly business in all this as well.

Wonderment

This morning in Quaker Meeting someone stood up and talked about the opportunity that sitting in silence offered for wonder. Wonder about the amazing workings of our body that happen without requiring any conscious attention or action from our side. Over the last 7 months we have been very tuned in to the wonder of our bodies; bones and ribs growing back together, vertebrae re-aligning (with some help) and nerves re-generating (with no help other than a reduction in alcohol consumption). Someone else spoke about her father who made a toast, on his 95th birthday, to his heart and thanked it for its long and faithful service. And we wondered, in awed silence, about all these things that happen on their own without our interference.

We have an Amaryllis growing on our counter. The flower bud is about to pop (it will pop the day I leave for my next trip and will be done flowering the day I come back I am afraid – this is what happened to the Paper Whites and the Hyacinth). This Amaryllis last flowered about one year ago. I left it in the pot and cut the stalk back. For months it kept producing leaves. Last June I finally took it out of the pot with the intent to bury it in the ground and leave it there till fall. And then I forgot about it; and then things happened.

For months it sat outside by the front door. It got kicked aside when the ramp was built, then picked up and moved around from one place to another, like an orphan nobody wanted. It sat in the rain and then in the scorching heat. When the ramp was taken down I noticed it again but left it outside for a few more months. It was too late for planting it outside and too early for an indoor pot. In October I took it inside. I wondered whether there was any life left inside it. It looked terrible. I left it on the radiator to dry out from the fall rains. img_1433.jpgLate November, not knowing what else to do with it I planted it on pebbles that I kept wet. Nothing happened for months although it did produce a few roots but no other action was visible from the top. And so we all forgot about it again. And then, suddenly, about 4 weeks ago something light green appeared at the top in between the brown papery layers. Now, one firm healthy looking stalk is sticking out of the bulb with a fat flower bud on top. Another bud is wriggling itself into the world, one foot and a half behind the other. It is a source of great wonder.

The thought, planted in Meeting and fed by this Amaryllis miracle is a reminder of sorts; to look out for wonder(s).

Martin Imm and I were going to do some more wondering, in the skies over Essex County in the afternoon. Martin has a pilot’s license, although not current; still, he fits in the category of potential flying partners. We made these plans while the sky was blue and the winds fair. By the time Quaker Meeting for Business was over the skies had changed to a more ominous color and the winds had picked up. We canceled the trip and I am back to looking in wonderment at my Amaryllis, hoping with all my heart that the bud will burst open before I leave.

No Hurry

Arne matched me up with a flying buddy. Bill has a standing order to fly on Saturday mornings in a plane that is similar to mine and of which he is a quart owner. He usually flies alone and gets bored. He was looking around for a flying partner. I wanted to fly with a person who is more experienced than I am, but not an instructor. It seemed a perfect match. We tested our new flying partnership this morning and flew out to Barnes Airport, about one hour from Beverly by air, near Holyoke in Western Massachusetts.

kbaf.jpgAfter a snowy, rainy and slushy week the weather was perfect with unlimited visibility, clear blue skies and manageable winds. Bill has much more experience than I do, with over 500 flying hours (to my 125) and an Instrument Rating. He also has his own GPS which he mounts on the controls. He let me fly in the left seat and be pilot-in-command, which is what I wanted. I need to get back into a routine of flying regularly and getting confident and proficient again. Doing that with an accomplished pilot next to me was perfect, allowing some refresher training along the way. I would not have flown this trip on my own, nor would I have been comfortable landing at an airfield that is right in back of another.This requires talking to one control tower for a transit clearance while getting ready for landing that requires clearance from another control tower.

I had prepared for my trip the old fashioned way using dead reckoning which Bill considers a lot of work. He programs his GPS and let his GPS do the hard work of calculating, tracking and correcting. I ended up concentrating on the very basic skills of navigating (holding my course heading and altitude) and piloting (checking outside for traffic and landmarks on the ground). It was good practice, good company and a good day for looking at Massachusetts from the sky.

After landing we agreed to do more flying together. Our next trip will be after I return from Tanzania, on March 8. We plan to fly to Concord and Laconia and work on my VOR skills. VOR stands for VHF Omni-directional Radio Range which broadcast a VHF radio signal that gives me the magnetic bearing to a specific place on my aeronautical chart. If you have two you can triangulate. It is a good skill to have as it keeps you on course and helps you figure out where you are when you lose your place on the map.

Later, when the weather turns warmer we will fly up the coast of Maine and explore that part of the New England airspace that is within easy reach of Beverly Airport. I can see how flying with Bill may be one way to ease Axel back into the plane at some point in the future. When I mentioned this idea to Axel he mentioned that, in his EMDR sessions with Ruth, they haven’t even come close to exploring the crash. Luckily nobody is in a hurry.

Life is Good

I discovered how easy it is to get a lot of hits on your blog site – if that is what you want. The entry from January 1, which was named after a famous playboy and had a picture with his name embedded, kept getting hit all the time, with a record number of entries and new visits every day. It shows the power of the search engine. Apparently, anyone googling this gentleman who-shall-no-longer-be-named was led to my blog. I have removed all references to monsieur and I hope that with this, the hits will stop and I will discover the real size of my faithful readership.

I woke up to a fiery pink and orange sky this morning. The landscape outside is bleak and uninviting despite the bright colors of the morning sky. Looking out onto the yard between us and the Hoopers there is a strange design in the remaining snow. It looks like one of those mysterious patterns in cornfields or forests that you sometimes see in documentaries that prove that not everything can be explained by science. Our pattern is random, circular and frantic. From the second floor it looks like the drawing of a child that has just learned how to hold a pencil and knows about circles and lines. The pattern is probably made by moles or voles running in tunnels underneath the snow. The paw prints of a fox would explain the franticness. It is actually quite beautiful. The artists in this family are enthralled with it; the ones who believe in plots and conspiracies even more so. It does make us wonder, however, if the presence of these small rodents also means there are grubs for them to eat in this lawn that was newly seeded last summer at some expense. Why else would they be here now?

Yesterday was the 14th and signaled the 7th month post-crash. It seemed a fitting day to shed yet another doctor. I bicycled to the doctor’s office to see my ankle orthopedist. He gave my foot a last check up, made some remarks about the remaining swelling and tendon pains (normal, good pains) and let me go. No follow up appointment required. Now all that is left is the massage therapist, who I don’t ever want to let go. There is of course still the issue of the ‘debris’ in the right breast. The report from the ultrasound and mammogram, done last month, indicate ‘not cancerous,’ which is what I had expected, but a relief nevertheless (although I don’t understand how they know from looking). However, the nurse practitioner wants to watch things closely so she asked me to schedule another mammogram and ultrasound in a couple of months. This turned out to be a bit more complicated to organize than I had thought for the simple reason that my two breasts have different diagnostic codes for the referral. My insurance company is OK with re-examining the right one sooner but the left one has to wait until after April 9, when it has been one year since the previous (routine and bilateral) mammogram. The breast doctor wants to see both side by side. It took a couple of hours of phone calls and inquiries to get the green light from Blue Cross to admit both breasts into the X-ray suite.

The girls celebrated Valentine’s Day by going out for dinner, Sita and Jim close by and Tessa and Steve in distant London (ON). Axel and I had a simple dinner in front of the fire, watching Hercule Poirot. The Valentine part of the meal was a ‘mousse au chocolat’ that was as rich as mousse can be, including whipped espresso cream on the top. Life is good!

Flowers from Baghdad

Today is Valentine’s Day. I received three kinds of flowers. One set consisted of two pots of primroses in bright primary colors. These are, every year, the harbingers of spring that precede the robin by a couple of months; they show up in stores when we are in the deepest and dreariest part of winter. Another set was a picture of the Nasturtiums that grew so prolific in our garden last summer, happily reseeding themselves every year. The picture was taken, blown up, photoshopped, matted and framed by the artist himself (Axel). Nasturtiums make me happy because they come with memories of childhood summers and sucking the nectar from the flower.

The third set was the most remarkable and unexpected: they appeared on my screen as tiny little flowers that grew, then disappeared and then re-grew over and over again in the chat space of my Skype window. With them was a message from Dr. Ali from Baghdad who was on a team I worked with in Jordan a few years ago. With all the drawbacks of how technology complicates our lives and fills up all our time, this is the magic that technology brings us as well. If it had not been for technology, I would never have met Dr. Ali and even if I had, we would probably have lost contact by now. He is doing well, leading well, producing results for the Ministry of Health, and his family is safe. This is no small achievement in Baghdad.

Work continues unrelentingly. Nevertheless we found time yesterday to go out for lunch with a few colleagues who were all close to our three colleagues who died three years ago in the plane crash in Afghanistan. Some people in this group are no longer at MSH and so, once again, this was a joyous reunion even though the occasion was somber and tearful.

MSH has entered a season of much bidding activity and many of us feel like jugglers, holding multiple balls in the air and doing our best not to drop any. Sometimes we do and these drops create stresses in the system and even acute personal pain at times. It is a fact of organizational life that cannot be ignored and that needs our full and ever so precious attention. On those days I am acutely aware of the complexity of human organization. It is one thing to look at this, dispassionately, as an outside observer, as I do when I am out on the road. But it is another thing altogether when I am intimately linked to the people and systems that make up the organization. At times like that I try to observe myself at work and discover, not for the first time, how difficult it is apply what we teach. It is probably a good thing to experience such organizational hiccups from time to time. I think it keeps us honest and humble.


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